RESERVATION AND CANCELATION POLICIES

RESERVATION POLICIES

The final itinerary, including tourist attractions and accommodations, may vary depending on availability at the time of booking. In such cases, we are committed to providing alternatives of equal value or interest to ensure a satisfactory tourist experience. We pledge to notify customers of any such changes before accepting payment for the tour.

 

CHANGES AND CANCELLATION POLICIES FOR GENERAL TOURS:

Cancellation Policy:

Cancellation made within 24 hours of booking and more than 15 days before the tour date: full refund available, minus bank fees.

Cancellation made 15 days before the scheduled tour: 50% refund available, minus bank fees.

Cancellation made between 14 and 8 days before the scheduled tour: 25% refund available, minus bank fees.

Cancellation made less than 8 days before the scheduled tour: No refund.

Change Policy:

Changes with a minimum of 15 days prior to the scheduled tour: confirmation of availability from all collaborators is required. Please note that changes may not be possible if collaborators’ schedules are already committed. These guidelines are established to ensure the smooth and coordinated operation of our tours.

Special Circumstances Exceptions:

Cancellation due to force majeure, death of a person or family member, serious illness, or natural disasters: in these cases, a 25% refund will be issued, minus any bank commission fees. Refund requests must be accompanied by supporting documentation.

No-show policy: Failure to show up on the scheduled tour date: no refund or rescheduling available. These policies aim to maintain fairness and transparency. Please review them carefully before booking. Note that the non-refundable portion includes bank commission fees incurred during the transaction.

 

SPECIFIC RESERVATION AND CANCELLATION POLICIES FOR PN CORCOVADO

To ensure entry to tours within the Protected Areas of the National System of Conservation Areas (SINAC), prior reservation is essential. Payment for entry to the National Park must be settled within 24 hours following confirmation of availability for the requested dates. If the tour includes Sirena Station, a separate reservation and payment for accommodation and meals with the Carate Integral Development Association (ADI Corcovado) must be arranged within 24 hours following confirmation of entry to the park.

 

Please note that Corcovado National Park has limited spaces, allowing 120 spots for day trips and 80 spots for overnight trips. Therefore, it is advisable to make reservations at least one month in advance, especially during peak months, from December to April.

Reservation requests at Osa Dreamcatcher Tours (ODT) are accepted from Monday to Friday from 8:00 am to 2:00 pm. After confirming admission to the national park, ODT will process reservations for park entry, meals, accommodation, and transportation.

It is important to note that refunds for cancellations will not be accepted by the administrative offices of the National Park, Sirena Station, or other associated services. ODT will not be responsible for any cancellations by the tourist, nor will it refund the advance payment for guiding any PN Corcovado tour, except under specific circumstances listed below:

Reprogramming Exceptions:

No refunds will be issued.

Reprogramming of Osa Dreamcatcher Tours guide service, ADI Corcovado services, and SINAC admission fee is allowed under the following circumstances:

• Proof of a positive COVID-19 diagnosis must be presented.
• An accident preventing the visit for health reasons requires medical documentation.
• Flight cancellation due to uncontrollable circumstances, evidenced by airline documentation.
• In the event that weather conditions prevent entry to the park, or temporary closure of the entrance to Corcovado National Park, the visit will be rescheduled.
  We will offer affected customers alternative options for their tour, such as:
  Rescheduling the tour for a later date, subject to availability.
  Offering an alternative tour in a similar or comparable location, if possible.
  Providing a full refund of the tour cost if none of the alternative options are suitable for the customer.

Please note that these policies may be subject to changes by ADI Corcovado. Changes to Corcovado transportation logistics are not allowed, and any modification is subject to additional charges and availability.